Frequently Asked Questions
Below you will find a list of frequently asked questions. Click the question that best matches your question or Contact us if your question is not answered here.
- How do I set up an account with MedicalDelivered.com?
- What are your hours of operation?
- How do I place an order?
- Where is your company located?
- Will you ship my product to my home?
- When will my products arrive?
- What if I do not want the product after I get it?
- Who pays for the shipping on returned items?
- What forms of payment do you take?
- Do you accept Medicare or other form of Insurance?
- Do you accept Purchase Order (PO) ?
- Once I place an order, how long does it take before the order is shipped from your warehouse?
- How long does it take to receive my order?
- What is the cost to ship my order?
- Is there a minimum order amount?
- Do you offer Next-Day or Second Day Express Shipment?
- How are items packaged?
How do I set up an account with Medicaldelivered.com? It is fast and easy to establish an account with Medicaldelivered.com. Simply click on the "Register" link on our homepage, or follow the instructions during the check-out process. Follow a few simple steps to enter your personal information and establish a unique user name and password. Once completed, you may place orders or checkout online immediately. On your subsequent visits, simply log on with your user name and password for an immediate account access in order to update your personal information, review order history or to place orders 24 hours a day / 7 days a week.
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What are your hours of operation? Our website is open for orders 24/7. Our customer service department is open MON-FRI from 8:30 AM to 6:00 PM EST.
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How do I place an order? To order online simply add an item to your cart and begin the checkout process. Or simply call our Toll Free Customer Service Line at 1-866-358-6453.
Please note: We typically ask you to leave your number and then return your call. We do return all phone calls and are diligent in our protection of your private information. Please see our privacy policy for more information.
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Where is your company located? Our corporate offices are located in Toledo, Ohio, however we service the entire nation through our online store front.
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Will you ship my product to my home? Yes, we will provide shipping to your home within the continental United States. We do not ship to Alaska, Hawaii, and Puerto Rico.
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When will my products arrive? The arrival date of your product will vary depending on the product and model you select and your place of residence. If in stock, most products are delivered to you in just three to four business days.
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What if I do not want the product after I get it? Please use our contact form, email us at contact@medicaldelivered.com or call our toll free number 1-866-358-6453. Please see our return policy for more detailed return policies.
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Who pays for the shipping on returned items? Since we are arranging for the return and are not passing on our restocking fees, freight charges would be your responsibility, unless the returned items were shipped to you in error or are defective.
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What forms of payment do you take? For your convenience, we now accept VISA, MasterCard, AMEX and Discover Cards, Paypal and Google Checkout.
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Do you accept Medicare or other form of Insurance? At this time we do not accept Medicare or other forms of insurance. However we will send you an invoice of your order for you to submit to Medicare or your insurance company.
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Do you accept Purchase Order (PO) ? Please call 1-866-358-6453 to set up your Purchase Order Account. All purchase orders are Net 30. In order to establish a credit history with us, the first order is always paid for by credit or debit card, check or money order. This also allows us time to send you a credit application, which you will need to fill out and return to us. Restrictions may apply to Purchase Order accounts.
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Once I place an order, how long does it take before the order is shipped from your warehouse? Orders placed before 3:00 P.M. EST usually ship the same business day. Orders placed after 3:00 P.M. EST will usually ship the next business day. All Shipments are subject to stock availability.
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How long does it take to receive my order? It usually takes 2-3 business days, once your order information is received and verified. All Shipments are subject to stock availability.
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What is the cost to ship my order? We provide free shipping on all orders over $100. On all other orders we have a minimal shipping charge of $6.95.
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Is there a minimum order amount? There is currently no minimum order amount.
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Do you offer Next-Day or Second Day Express Shipment? Yes. Please contact us for express rates at orders@medicaldelivered.com or call us at 1-866-358-6453. Free shipping offer does not apply, if shipping using express services.
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How are items packaged? All items will come discreetly packaged in plain boxes. We understand the need for discretion and privacy for our customers.
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